The NPS as a tool for measuring customer loyalty
In open end questions, Promoters and Passives very often leave a similar level of positive remarks concerning a particular subject. However, there often are huge differences regarding the negative remarks of the two groups.
With the help of our automated text analysis tool via artificial intelligence (AI) you can find out where the significant differences lie and get an overview at which touchpoints you should make optimizations.
Keep an eye on the development of your NPS and thus on your customers‘ loyalty. However, equally important is the implementation of measures based on the NPS scores you have collected across all your departments such as After Sales Service or Support. Ideally, you can now benchmark your own NPS scores with the scores of your competitors. Benchmarking should be a continuous comparative analysis with your most important competitors. The aim is to identify and close any performance gaps that may occur.
We will provide you with a dedicated survey template or help you to create your own tailor-made NPS survey.
Invite your customers to your survey yourself or outsource the invitation process to our Customer Success Team.
Get real-time results via our online reporting.
Create and share customized reports.
On request, our Customer Success Team will carry out in-depth analysis with your data and prepare tailor-made charts for you.
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