Customer Satisfaction

What is Customer Satisfaction?

Customer satisfaction means expectations of your customers about your product or service are satisfied or even exceeded. While sales numbers, number of support tickets and other operational measures can be indicators for customer satisfaction, operational measures ideally need to be complemented by experience data to fully understand customer satisfaction. Online customer surveys offer a simple and efficient way to obtain experience data of your customers.

However, if you conduct a customer satisfaction survey only once a year, you will only find out how your customers rate your services or products once a year. With our platform ongoing satisfaction surveys (pulse surveys) are neither expensive nor difficult to implement. Those pulse surveys help you to identify weak points and derive insights for improvements.

Zu beachten gilt allerdings: Wer nur einmal im Jahr eine Kundenzufriedenheitsbefragung durchführt, erfährt auch nur einmal im Jahr wie seine Kunden die angebotene Dienstleistung oder das Produkt bewerten. Mit unserer Plattform ist eine regelmäßige Zufriedenheitsbefragung nicht teuer oder aufwendig. Nur mit regelmäßigen Befragungen können Sie Schwachstellen identifizieren, Maßnahmen erfragen, ableiten und überprüfen.

Why should we measure Customer Satisfaction via Online Surveys?

  • Reach all customers worldwide, in every language
  • Safe time using our real time analysis
  • Get deeper insights out of your customer data
  • Avoid interviewer effects that can occur in telephone interviews
  • Include multimedia elements (e.g. videos, photos) in your surveys
  • Individualize surveys for customers or customer groups using filter guidance
 

If you conduct a customer satisfaction survey only once a year, you will only find out how your customers rate your services or products once a year

We will support you in every phase of your project, from questionnaire design to analysis of the results

We will support you in every phase of your project, from questionnaire design to analysis of the results

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Concept

We specify the questions for your customer satisfaction survey and provide questionnaire templates or develop a bespoke questionnaire for your research project.

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Data Collection

Invite your customers to your survey yourself or outsource the invitation process to our Customer Success Team

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Reporting

Get real-time results via our online reporting

Create and share customized reports

On request, our Customer Success Team will carry out in-depth analysis with your data and prepare tailor-made charts for you

Individual solution required?

Do you need an individual solution for your project?
We will find the best solution for your needs.

Contact us