Customer Service Evaluation

Keep in touch with the latest trends

Experience has shown that it takes seven positive experiences to make a negative one forgotten again. This makes it even more important to implement a successful customer service feedback process. Get the insights you need to optimize processes and become a service-oriented company by evaluating your customer service. Address the needs of your customers by working customer-centric. You will stand out from the crowd if you react quickly to customer requests. We will be happy to provide you with a survey template to start immediately. Of course, you can also edit the questionnaire and adapt it to the individual requirements of your organization. We also recommend that you send the survey straight after each interaction with your customers and react immediately based on their feedback. A major trend in this field is the automation of sendouts via API integration with the CRM system.

Useful advice

  • Include the Net Promoter Score (NPS) in your customer service survey.
  • The survey should not be an evaluation of your customer service employees, but help to optimize your internal processes. Implement this idea within your organization to set up a successful feedback process.
  • Start measuring your service satisfaction today and your customers will thank you for it.

Invite your customers to your survey through our platform or outsource the invitation process to our Customer Success Team



We will provide you with a dedicated survey template or help you to create your own tailor-made Customer Service Evaluation.


Data Collection

Invite your customers to your survey yourself or outsource the invitation process to our Customer Success Team.



Get real-time results via our online reporting. Create and share customized reports.

Individual solution required?

Do you need an individual solution for your project?
We will find the best solution for your needs.

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