Experience has shown that it takes seven positive experiences to make a negative one forgotten again. This makes it even more important to implement a successful customer service feedback process. Get the insights you need to optimize processes and become a service-oriented company by evaluating your customer service. Address the needs of your customers by working customer-centric. You will stand out from the crowd if you react quickly to customer requests. We will be happy to provide you with a survey template to start immediately. Of course, you can also edit the questionnaire and adapt it to the individual requirements of your organization. We also recommend that you send the survey straight after each interaction with your customers and react immediately based on their feedback. A major trend in this field is the automation of sendouts via API integration with the CRM system.