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Empowered by Experience

Improve your Customer and Employee Experiences with Real-Time Insights

Build valuable relationships with your customers and employees through feedback

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Dialog XM

Back to work.

But smart.

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BUILD VALUABLE RELATIONSHIPS WITH YOUR CUSTOMERS AND EMPLOYEES THROUGH FEEDBACK MANAGEMENT.

From small to large companies, no company was protected against COVID-19.

  • How do we properly bring employees back?
  • Leadership in the home office
  • Office vs. home office
  • Safety and health protection
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Employee Experience

Activate and optimize the performance of your employees.

Feedback on seminars and trainings

Get the opinion of your employees on internal and external events and optimize their content.

Onboarding surveys

Help new employees get to know your company so they can reach their full potential faster.

Exit survey

Exit interviews offer employers the opportunity to gain valuable information in order to reduce employee turnover in the long term.

Continuous surveys

Stay in constant dialogue with your employees in order to be able to react promptly to changes in the working atmosphere.

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Customer Experience

The key to successful customer loyalty.

Put your customers first

Capture all touchpoints of the customer journey through customer centricity and create a comprehensive, positive bond between your customers and your company and your brand.

Measure and increase customer loyalty

Measure customer satisfaction with every contact to keep customers willing to churn to your company.

Always stay in the customer dialogue

Stay in touch with your customers.

Keep an eye on the "blind spots"

The Net Promoter Score (NPS) is a scale to measure loyalty of your customers in regard to your company, your brand or your services.

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Dialog XM

NPS

Customer centricity through the introduction of the NPS

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Survey data + text analytics

With our experience software you stay in constant dialogue with your customers and employees.

Get deeper insights without having to read every single open text response. Our automated text analysis tool, a combination of intuitive input mask and artificial intelligence (AI) enables you to analyze and work with your data much faster. Compared to other software providers, our text analysis solution is very easy to use and delivers high-quality results because the AI ​​trains itself. Do you want to learn more? Please contact us.

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Market research

Get to know what moves consumers

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Do you have any special requirements?

Do you need an individual solution for your project?
We will find the best solution for your needs.

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