Employee Engagement

Employee Motivation as the Key to higher Sales Growth

The eNPS as a Tool for Measurement of Employee Loyalty

The Employee Net Promoter Score (eNPS) is a scale for measuring the loyalty of your employees towards your company. It is a modified form of the Net Promoter Score (NPS), this KPI measures loyalty of your employees with just one question.The eNPS can be embedded into any employee survey. The eNPS is often formulated as follows

„How likely would you recommend your employer to a friend or family member?“

Often, a free text field is added to the eNPS question to identify strengths and weaknesses

Measure employee loyalty using a standardized survey

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One question that can make a big difference

  • Reduce the fluctuation of your staff
  • Ecourage motivation and productivity of your employees
  • Optimize internal processes and save costs
How does the eNPS work?

Based on their responses, employees are divided into the following three categories:

  • Promoters (reply 9 or 10): are characterised by loyalty to their employer and actively recommend them within their personal network.
  • Passives (answered 7 or 8): are mostly satisfied employees who are not very committed and do not speak well or badly about their employer.
  • Detractors (answered 0 to 6): are not satisfied with their work or their employer. There is a risk that dictractors will have a negative effect on your company.

What distinguishes Promoters from Detractors and Passives?

Promoters and passives are almost the same in their positivity for many themes. Their differences usually manifest themselves in the negative codes. Use our automated text analysis tool via artificial intelligence to find out where the significant differences lie and get an overview of what your employees feel and think.

Use our standardized survey to determine the loyalty of your employees

We will support you in every phase of your project, from questionnaire design to analysis of the results

We create interactive dashboards for you to view results of various surveys simultaneously and in real-time.



We specify the questions for your employee engagement survey and provide questionnaire templates or develop a bespoke questionnaire for your research project.


Data Collection

Invite your customers to your survey yourself or outsource the invitation process to our Customer Success Team.



Get real-time results via our online reporting.

Create and share customized reports.

On request, our Customer Success Team will carry out in-depth analysis with your data and prepare tailor-made charts for you.

Do you have any questions about eNPS?

Contact us

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