Customer Satisfaction Survey

What is Customer Satisfaction?

Customer satisfaction means expectations of your customers about your product or service are satisfied or even exceeded. While sales numbers, number of support tickets and other operational measures can be indicators for customer satisfaction, operational measures ideally need to be complemented by experience data to fully understand customer satisfaction. Online customer surveys offer a simple and efficient way to obtain experience data of your customers.

However, if you conduct a customer satisfaction survey only once a year, you will only find out how your customers rate your services or products once a year. With our platform ongoing satisfaction surveys (pulse surveys) are neither expensive nor difficult to implement. Those pulse surveys help you to identify weak points and derive insights for improvements.

Why should we measure Customer Satisfaction via Online Surveys?

  • Reach all customers worldwide, in every language
  • Safe time using our real time analysis
  • Get deeper insights out of your customer data
  • Avoid interviewer effects that can occur in telephone interviews
  • Include multimedia elements (e.g. videos, photos) in your surveys
  • Individualize surveys for customers or customer groups using filter guidance

If you conduct a customer satisfaction survey only once a year, you will only find out how your customers rate your services or products once a year

Consumer Engagement

The Net Promoter Score (NPS) is a tool for measuring loyalty of your customers towards your company or services.

Customer Experience

Customer experience is crutial for the success of your business, whether you are a CX professional or not.

Consumer Engagement

The Net Promoter Score (NPS) is a tool for measuring loyalty of your customers towards your company or services.

Customer Experience

Customer experience is crutial for the success of your business, whether you are a CX professional or not.

Customer Service Evaluation

Improve the performance of your customer service while continuously measuring the right KPIs.

Customer Centricity

Focus on your customers with feedback management and make your products more successful.

Customer Service Evaluation

Improve the performance of your customer service while continuously measuring the right KPIs.

Customer Centricity

Focus on your customers through feedback management to make your products more successful.

Customer Satisfaction Survey

Close the gap between customer expectations and reality with customer feedback management.

Customer Centricity

Focus on your customers with feedback management and make your products more successful.

Customer Journey Mapping

Collect feedback from your customers at every touchpoint along the customer journey.

Churn Management

Churn prevention: Reduce the churn rate of your customers through feedback management.

Customer Journey Mapping

Close the gap between customer expectations and reality with customer feedback management.

Churn Management

Churn prevention: Reduce the churn rate of your customers through feedback management.

We will support you in every phase of your project, from questionnaire design to analysis of the results

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Concept

We specify the questions for your customer satisfaction survey and provide questionnaire templates or develop a bespoke questionnaire for your research project.

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Data Collection

Invite your customers to your survey yourself or outsource the invitation process to our Customer Success Team

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Reporting

Get real-time results via our online reporting

Create and share customized reports

On request, our Customer Success Team will carry out in-depth analysis with your data and prepare tailor-made charts for you

Individual solution required?

Do you need an individual solution for your project?
We will find the best solution for your needs.

Get more meaningful insights about your company and your brand.
Our experts will be happy to advise you.

Please contact us!