Employee Experience

What is Employee Experience (EX) ?

Employee Experience (EX) summarizes all phases employees go through during their time in a company. Successful EX-Management allows deep insights into the relationship between the individual employee and the company, starting with the application process (Pre-Hiring) up to the day the employee leaves the company (Exit). It is important to obtain feedback at all milestones: from onboarding to training and development to the employee's exit. The implementation of a continuous feedback process is therefore indispensable for successful EX management.

Although all companies are unique, they usually share the following common milestones:

  • Application Process
  • Onboarding
  • Training
  • Exit
  • Alumni

Every step in an employee's life cycle is important and can influence both corporate culture and performance. By gathering the opinion of your employees at every important milestone, companies can understand how they can support their employees and find room for improvement.

Surveys along the Employees' Journey

Forms of feedback:

  • Fixed Scheduled Surveys
  • Process and event-based surveys
  • Individual surveys (on-demand)
  • Pulse surveys (regular)

Examples of Employee Surveys:

5 %

of all companies obtain employee feedback, but do not evaluate it

Why is Employee Experience Management so important?

Advantages of obtaining employee feedback continuously

High Employee Retention

Use the collected feedback from your staff to initiate appropriate measures and increase employee loyalty.

Higher Commitment of Employees

Employees are your best critics. Give your employees a voice and increase their commitment, which can lead to an increase in productivity and corporate culture.

Employee Satisfaction

Improve employee satisfaction by engaging in an ongoing dialogue with your employees. Satisfied employees are better employees.

 

Data Protection & Anonymity

Many surveys collect personal data and sometimes confidential employee feedback. The trust of employees is essential for the collection of partly sensitive data - An anonymous survey is a central success factor for valid results. Only by ruling out the misuse of data, trust among respondents will be created.

There are two legal texts that define the protection mandate for personal data.

Federal Data Protection Act (BDSG)
EU Data Protection Basic Regulation (EU-DSGVO)

You should pay attention to the following when collecting personal data:

The legal representative due to the German data protection law within an organization is called "Data Protection Officer". This person should be involved in any data protection related topic from stage one. He/She should be the most important contact person to advise anyone in the company on current legislation.

Make sure to pay attention to the following points during employee surveys:

  • encrypted transmission of data
  • confidential storage of data
  • Access Protection for Survey Results
  • separation of survey data and mailing lists

Conduct a continuous dialogue with your employees and invest in the future of your company

Onboarding

Help new hires get to know your company culture and develop their full potential quickly.

Employee Satisfaction

The opinions and experiences of your employees are an important source of information that can be used to increase productivity.

360 Degree Feedback

Recognize the strengths and weaknesses of your managers through 360 degree feedbacks and enable employee development.

Exit Surveys

Every company should conduct an exit interview with every employee who leaves the company.

360 Degree Feedback

Recognize the strengths and weaknesses of your managers through 360 degree feedbacks and enable employee development.

Exit Surveys

Every company should conduct an exit interview with every employee who leaves the company.

eNPS

The Employee Net Promoter Score (eNPS) is an instrument for measuring employee loyalty towards your company.

Assessment of Mental Stress

Mental health is essential to increase performance of your employees.

eNPS

The Employee Net Promoter Score (eNPS) is an instrument for measuring the loyalty of your employees to your company.

Assessment of Mental Stress

Mental health is essential to increase performance of your employees.

We create interactive dashboards for you to view results of various surveys simultaneously and in real-time.

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Concept

We will provide you with a dedicated survey template or help you to create your own tailor-made questionnaire

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Data Collection

Invite your customers to your survey yourself or outsource the invitation process to our Customer Success Team

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Reporting

Get real-time results via our online reporting

Create and share customized reports

On request, our Customer Success Team will carry out in-depth analysis with your data and prepare tailor-made charts for you

Individual solution required?

We will find the best solution for your needs.

Get in touch