Customer Journey Mapping

Your concept for a successful customer experience Management

Collect Feedback of your Customers at every Touchpoint.
Customer Journey Mapping allows you to:

Increase Revenues

Expand Customer Relationships

Improve Services

Today your customers expect individual and personalized communication across all touchpoints. Collecting customer feedback in real-time helps you to understand your customers’ wishes and needs and thus provide them with individual offers and customized services. There are many ways to measure the satisfaction of your customers and different factors which influence the type of survey we choose:

  • Your Products/Services
  • Number of Customers
  • Customer Relationships

In order to make marketing measures as customer-friendly as possible, Customer Journey Mapping is the right tool for your company, because it enables you to better understand the needs and problems of your customers and to initiate appropriate measures. Therefore, Customer Journey Mapping is a helpful method to understand your own users and put them at the heart of your business. This helps you to learn what keeps potential customers from buying your products or services. It also gives you comprehensive insights into what your customers are experiencing with your business. Many companies implement the NPS into every touchpoint survey, to compare themselves with both; their competitors and with their own performance over time.

We plan your Customer Journey together with you

We support you through the entire process of Customer Journey Mapping. From planning and implementation to analysis and the development of measures.

Step 1: Customer Journey Design, including all touchpoints
Step 2: Definition of all relevant channels
Step 3: Definition of target groups at all touchpoints
Step 4: Evaluation of intensity of steps and touchpoints
Step 5: Execution, analysis & improvement

Touchpoints along the Customer Journey:

We will support you in every phase of your project, from questionnaire design to analysis of the results

With our interactive dashboards you are able to monitor various studies simultaneously and in real-time

konzeption

Concept

We will concretize the questions with you and provide you with the questionnaire templates or develop a customized questionnaire for your customer trip.

4

Data Collection

Invite your customers to your survey yourself or outsource the invitation process to our Customer Success Team.

datenerhebung

Reporting

Get real-time results via our online reporting.

Create and share customized reports.

On request, our Customer Success Team will carry out in-depth analysis with your data and prepare tailor-made charts for you.

Individual solution required?

Do you need an individual solution for your project?
We will find the best solution for your needs

Contact us